Terms, Conditions & PAYMENTS
RETURNS: Returns for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges. FINAL SALES – NO RETURNS applies to ALL layaways or preorders. NO EXCEPTIONS.
SHIPPING: We will choose the best and safest method.
Please notify us by email or phone if you have a change of address!
For International orders: We must declare orders as “merchandise” with full value for Customs. Anything less is illegal. Please do not ask us to devalue or mark items as “gift”. All international orders are shipped insured via International Priority Mail.
For lost packages: we must wait a minimum of 30 days before filing a claim for a lost package shipped within the US and a minimum of 45 days for an international package.
We cannot be responsible for doll boxes damaged in shipping. Dings, bends, scratches, water damage, etc, are are all things that are out of our control. If it’s raining the day your package is delivered or if your box falls out of the delivery truck and the corner of the box gets dented, these are all things that we have no control over. As long as the merchandise inside the box is undamaged, we can do nothing.