FAQ
HELP CENTER
If you need help with your order, feel free to contact our team to explain your situation, they will be glad to help you. Global support team : support@Edelweissday.com
We can ship everywhere in the world.
For Europe the shipping time is about 10-15 days
For the US and Canada, the shipping time is about 10-15 days.
Other country : between 5 and 15 days.
As soon as your order is validated, you will receive an email from our team to confirm it. 24/48h later, you will receive a second email with your tracking information and a tracking link.
- Delivery Timeframe: Please note that due to uncertainties in international shipping, we cannot guarantee specific arrival dates.
- Import Duties: Buyers are responsible for any applicable import duties or additional expenses.
- International Shipments: We are not liable for damages or losses incurred during international shipping.
- All Sales Final: Once sold, this product cannot be returned.
- Questions and Support: Should you have any inquiries, feel free to reach out to us for assistance.
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I want to share some important information with you!
- I don't accept personalized custom orders; I only sell my own designs.
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I work on two types of Blythe dolls:
- Custom doll on an original base: approximately $600-1200 USD
- Custom doll on a fake base: approximately $179-250 USD
- Most importantly, these dolls are not for children. Custom Blythe dolls are collectible art dolls for adults, not for play. Suitable for ages 16+.