FAQ

HELP CENTER

If you need help with your order, feel free to contact our team to explain your situation, they will be glad to help you. Global support team : support@Edelweissday.com

We can ship everywhere in the world. If you can't find your country at checkout, feel free to contact us.

For Europe the shipping time is about 10-15 days

For the US and Canada, the shipping time is about 10-15 days.

Other country : between 5 and 15 days.

As soon as your order is validated, you will receive an email from our team to confirm it. 24/48h later, you will receive a second email with your tracking information and a tracking link.

  • Delivery Timeframe: Please note that due to uncertainties in international shipping, we cannot guarantee specific arrival dates.
  • Import Duties: Buyers are responsible for any applicable import duties or additional expenses.
  • International Shipments: We are not liable for damages or losses incurred during international shipping.
  • All Sales Final: Once sold, this product cannot be returned.
  • Questions and Support: Should you have any inquiries, feel free to reach out to us for assistance.